FAQS

You can purchase directly from our website by navigating and clicking on the product you want. After you add the product to your cart, you'll be asked to pay by credit or debit card.

You don't need a membership to place an order. Sandshaped does not require you to create an account to place an order.

We accept all credit & debit cards, Apple Pay, Google Pay, Meta Pay, PayPal, Shop Pay, and offer some local European payment methods.

Please click 'Notify Me' and select the size you prefer to be notified when back in stock. We also have a pre-order option on some items.

If you contact us before we ship the order we would love to help you amend or cancel your order.

We offer free shipping on all orders over $100. Depending on the service you choose, your order can take as little as 1 business day and no longer than 5 business days. Please allow 1–2 business days for processing.

After we process your order and submit the package to the shipping company, we will email you a tracking number and a link. You will be able to track the status of your shipment with that link.

We ship to Australia, Bahrain, Canada, France, Germany, Greece, Italy, Kuwait, Qatar, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom, United States and the United Arab Emirates. All orders are shipped from our warehouse in Turkey.

We accept returns within 14 days of delivery. Items must be unworn, unused, with tags, garment bag, hanger and in their original packaging.

Email us at returns@sandshaped.com. Once your request is accepted, we'll send you a return shipping label and instructions. Please note that return shipping costs belong to the customer.

Custom or personalized items, beauty products that have been opened, and Final Sale items. Final Sale items can only be exchanged for another item or store credit.

Email us at returns@sandshaped.com. Exchanges are subject to stock availability. Items that have already been exchanged cannot be exchanged or refunded again.

Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed with no refund, contact us at sales@sandshaped.com.